Wireless Sales Representative (488)

$27,040 - $31,200/Yr

Cricket Wireless - Hamtramck, MI

Full-time - Entry Level

Hamtramck, MI

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Wireless Sales Representative is responsible for driving sales and providing excellent customer service in a retail environment. This role involves engaging with customers to understand their needs, recommending suitable products, and ensuring a high level of satisfaction. The representative will handle various sales duties, including opening and closing the store, managing inventory, and processing transactions, all while striving to meet sales goals and maintain a positive store atmosphere.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
• Go the extra mile to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)

Requirements

• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English required and Spanish is preferred
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Ability to work flexible hours, including evenings, weekends, and holidays

Nice-to-haves

• Experience in customer service for at least 1 year
• Ability to communicate in Spanish

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance