WM Frontend Coach (Complex)

$65,000 - $80,000/Yr

Wal-Mart - Port Richey, FL

Full-time - Mid Level

Port Richey, FL

General Merchandise Retailers

About the position

The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role also requires providing clear expectations and guidance to implement business solutions, as well as communicating business objectives to teams effectively. Exceptional customer service standards must be modeled and demonstrated to store associates, managing customer service initiatives, ensuring customer needs are met, and developing action plans to correct deficiencies. The position drives financial performance and sales by reviewing P&L statements, managing budgeting and expenses, and ensuring effective merchandise presentation. Additionally, it involves supervising and developing hourly associates, ensuring compliance with company policies, and supporting the company's mission and values.

Responsibilities

• Lead and develop teams by teaching, training, and listening to associates.
• Tour stores and provide feedback to improve operations.
• Communicate and collaborate with associates regarding store operations.
• Introduce and lead company change efforts.
• Provide clear expectations and guidance for business solutions.
• Model exceptional customer service standards.
• Manage customer service initiatives and resolve customer issues.
• Drive financial performance by reviewing P&L statements.
• Manage budgeting, forecasting, and controlling expenses.
• Ensure effective merchandise presentation and inventory flow.
• Supervise and develop hourly associates through hiring and training.
• Ensure compliance with company policies and support company values.

Requirements

• 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years of general work experience and 1 year's supervisory experience.
• Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms.
• Attendance and successful completion of all job-required trainings and assessments.

Nice-to-haves

• Bachelor of Science in Business Management and Leadership.
• Certificate of Completion in People and Business Leadership.
• General work experience supervising 5 or more direct reports.

Benefits

• Medical, vision, and dental coverage.
• 401(k) and stock purchase plans.
• Company-paid life insurance.
• Paid time off including sick leave, parental leave, and bereavement.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Education assistance for associates and dependents.