WM Frontend Coach (Complex)
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About The Position
The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role also requires providing clear expectations and guidance to implement business solutions, as well as communicating business objectives to teams effectively. Exceptional customer service standards must be modeled and demonstrated to store associates, managing customer service initiatives, ensuring customer needs are met, and developing action plans to correct deficiencies. The position drives financial performance and sales by reviewing P&L statements, managing budgeting and expenses, and ensuring effective merchandise presentation. Additionally, it involves supervising and developing hourly associates, ensuring compliance with company policies, and supporting the company's mission and values.
