WordPress DevOps Technician

Americaneagle.Com - Des Plaines, IL

Full-time - Mid Level

Des Plaines, IL

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Americaneagle.com is a family-owned web design, development, and digital marketing agency that believes in the transformative power of technology for business practices. We are currently seeking a talented Web Operations Technician with expertise in WordPress to join our team. In this role, you will be instrumental in building, supporting, and hosting WordPress websites for our diverse clientele across various industries, including eCommerce, associations & nonprofits, government, healthcare, sports & entertainment, and transportation. Your contributions will help our clients grow and achieve success in the digital space. As a Web Operations Technician, you will be responsible for deploying and maintaining WordPress websites, ensuring they perform optimally, are secure, and reliable. You will collaborate closely with our development and design teams to implement new features, enhancements, and updates to existing websites. Monitoring website performance will be a key part of your role, utilizing tools like New Relic to identify and resolve any issues that may arise. Additionally, you will manage WordPress hosting platforms such as WPEngine and WordPress VIP, handling server configuration, backups, and troubleshooting as needed. Your expertise will also extend to installing, configuring, and maintaining WordPress plugins, ensuring they are compatible and secure. Providing technical support to clients will be essential, as you will address any website-related inquiries or issues in a timely and professional manner. Staying updated on the latest WordPress trends, best practices, and security vulnerabilities will be crucial to your success in this position.

Responsibilities

• Deploy and maintain WordPress websites for our clients, ensuring optimal performance, security, and reliability
• Collaborate with our development and design teams to implement website features, enhancements, and updates
• Monitor website performance using tools like New Relic, identifying and resolving any issues that may arise
• Manage WordPress hosting platforms such as WPEngine and WordPress VIP, including server configuration, backups, and troubleshooting
• Install, configure, and maintain WordPress plugins, ensuring compatibility and security
• Provide technical support to clients, addressing any website-related inquiries or issues in a timely and professional manner
• Stay updated on the latest WordPress trends, best practices, and security vulnerabilities

Requirements

• Solid understanding of WordPress architecture, themes, and plugins
• Experience working with WordPress hosting platforms, particularly WPEngine and WordPress VIP
• Proficiency in tools like New Relic for monitoring website performance
• Familiarity with WordPress plugin managers and the ability to troubleshoot plugin conflicts
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and collaborate effectively within a team
• 3+ years of experience is preferred

Benefits

• Generous compensation package
• Opportunities for professional development
• Energetic work environment
• Focus on work-life balance