WordPress Support Specialist

$41,000 - $46,000/Yr

Diocesan - Byron Center, MI

Full-time - Entry Level

Remote - Byron Center, MI

About the position

We are looking for a WordPress Support Specialist to join our Digital Products Team. The ideal candidate should have experience in maintaining WordPress websites and troubleshooting a wide array of website problems. This role requires a strong customer-first mentality, as the right candidate will need to communicate creatively and effectively with users of various knowledge levels. The position is full-time and offers a hybrid work-from-home model after the training period, which typically lasts three months but may vary based on the candidate's progress. The work schedule is Monday to Friday, with an 8-hour shift from 9 AM to 5 PM, although some on-call weekend shifts may be required, and work hours may extend past 5 PM due to the nature of support work.

Responsibilities

• Provide exceptional customer service and maintain a customer-first perspective at all times.
• Assist our client base with the maintenance of their current WordPress website.
• Respond to case tickets (CRM) from clients for support or enhancements via email and live calls.
• Research and implement fixes for website plugins and libraries.
• Effectively manage details and work collaboratively with the team.
• Thoroughly document all interactions, changes, and updates performed.
• Have a personal sense of ownership for all aspects of their work.

Requirements

• High school diploma or GED required; Associate's degree preferred.
• Under 1 year of experience in WordPress support or web development.
• Strong customer service skills and experience working in a call-center environment.
• Ability to solve problems creatively and effectively.
• Proven work experience as a web developer or in a web content management (CMS) role is preferred.
• Strong WordPress experience and knowledge of HTML, CSS, and JavaScript.
• Exceptional time management skills, self-motivated, and reliable.
• Ability to communicate clearly using internal and external communication systems.

Nice-to-haves

• Bilingual (preferred)
• Experience with Adobe Photoshop and Visual Studio.
• Familiarity with MySQL.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) matching