Amazon - Boardman, OR
posted 3 months ago
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This position requires the successful candidate to report to a site location. Amazon has multiple WBLP trainee openings between October - December 2024. Trainees will participate in our 12-month work and training program in our Oregon facilities. All physical requirements are expected with reasonable accommodations: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds. Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed. Working in cramped and/or elevated and/or noisy environments. Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Key job responsibilities include performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required. You will serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors. You will also perform on-call duties and participate in scheduled maintenance and change management activities, contributing to documentation and process improvement initiatives based on your analysis of operational issues. As a Data Center Technician professional, you will take ownership of technical issues brought by your customer base, engaging other teams when needed to drive resolution. You will solve problems at their root and step back to understand the broader context while maintaining service level agreements through the implementation of proactive issue detection and reporting. You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within the regional work area is required, and you will be responsible for having a reliable personal vehicle and a valid driver's license to travel within the regional work area, as company transportation will not be provided.