Work Based Learning Program Data Center Operations Technician

About the position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This position requires the successful candidate report to a site location. Amazon has multiple WBLP trainee openings in 2025. Trainees will participate in our 12-month work and training program in our greater Berwick, PA facilities.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Requirements

• High school or equivalent diploma
• Are 18 years of age or older
• Willingness to participate in shift rotations to support 24/7 data center operations

Nice-to-haves

• Knowledge of computer hardware components and operating systems
• Experience managing work and priorities through a ticketing system and coordination with Manager
• STEM classes or vocational course curriculum education
• Experience with Microsoft Office products and applications
• Meets/exceeds Amazon's leadership principles requirements and functional/technical depths and complexity for this role

Benefits

• Diverse Experiences
• Work/Life Balance
• Inclusive Team Culture
• Mentorship and Career Growth