Work Based Learning Program Data Center Operations Technician

Amazon - Herndon, VA

Full-time - Entry Level

Herndon, VA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Work Based Learning Program (WBLP) Data Center Operations Technician role at Amazon Web Services (AWS) involves participating in a 12-month training program focused on data center operations. The position requires hands-on technical skills to support AWS's global infrastructure, ensuring service availability and operational excellence in a 24/7 environment. Technicians will work collaboratively with a diverse team to maintain high safety and security standards while addressing technical issues and contributing to process improvements.

Responsibilities

• Performing server rack installations and hardware break-fix on various components.
• Troubleshooting network issues and responding to operational incidents that impact service availability.
• Serving as a primary contact point for internal and external stakeholders, including engineers and vendors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on analysis of operational issues.

Requirements

• High school or equivalent diploma.
• Must be 18 years of age or older.
• Willingness to participate in shift rotations to support 24/7 data center operations.

Nice-to-haves

• Knowledge of computer hardware components and operating systems.
• Experience managing work and priorities through a ticketing system.
• STEM classes or vocational course curriculum education.
• Experience with Microsoft Office products and applications.
• Meets/exceeds Amazon's leadership principles requirements.

Benefits

• Mentorship and career growth opportunities.
• Work-life balance initiatives.
• Inclusive team culture with employee-led affinity groups.