Work Based Learning Program Data Center Operations Technician

Amazon - Chantilly, VA

Full-time - Entry Level

Chantilly, VA

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About the position

The Work Based Learning Program (WBLP) Data Center Operations Technician role at Amazon Web Services (AWS) involves participating in a 12-month training program focused on the operation and maintenance of AWS data centers. The position requires hands-on technical skills to ensure the reliability and efficiency of data center operations while adhering to safety standards. Technicians will work in a collaborative environment, engaging with various stakeholders to resolve technical issues and improve operational processes.

Responsibilities

• Performing server rack installations and hardware break-fix on various components.
• Troubleshooting network issues and responding to operational incidents that impact service availability.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on analysis of operational issues.

Requirements

• High school or equivalent diploma.
• Must be 18 years of age or older.
• Willingness to participate in shift rotations to support 24/7 data center operations.

Nice-to-haves

• Knowledge of computer hardware components and operating systems.
• Experience managing work and priorities through a ticketing system and coordination with Manager.
• STEM classes or vocational course curriculum education.
• Experience with Microsoft Office products and applications.

Benefits

• Mentorship and career growth opportunities.
• Work-life balance initiatives.
• Inclusive team culture with employee-led affinity groups.