Work Based Learning Program Data Center Operations Technician

Amazon - New Albany, OH

Full-time - Entry Level

New Albany, OH

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Work Based Learning Program (WBLP) Data Center Operations Technician role at Amazon Web Services (AWS) involves participating in a 12-month training program designed to equip trainees with the necessary skills for data center operations. The position requires hands-on work in AWS data centers, focusing on maintaining and troubleshooting hardware and network issues while ensuring safety and operational efficiency. Trainees will collaborate with a diverse team and engage in various technical tasks to support AWS's global infrastructure.

Responsibilities

• Performing server rack installations and hardware break-fix on various components.
• Troubleshooting network issues and responding to operational incidents that impact service availability.
• Serving as a primary contact point for both internal and external stakeholders, including engineers and vendors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on analysis of operational issues.

Requirements

• High school or equivalent diploma.
• Must be 18 years of age or older.
• Willingness to participate in shift rotations to support 24/7 data center operations.

Nice-to-haves

• Knowledge of computer hardware components and operating systems.
• Experience managing work and priorities through a ticketing system.
• STEM classes or vocational course curriculum education.
• Experience with Microsoft Office products and applications.

Benefits

• Mentorship and career growth opportunities.
• Inclusive team culture with employee-led affinity groups.
• Work-life balance initiatives.