WorkFirst Career Coach (WSS4): Union Gap

$52,920 - $71,148/Yr

State of Washington - Union Gap, WA

Full-time - Entry Level

Union Gap, WA

Executive, Legislative, and Other General Government Support

About the position

The WorkFirst Career Coach position at WorkSource Union Gap is designed for a customer-focused individual who will support clients in the WorkFirst program through case management and skill development services. The role emphasizes the importance of listening, empathy, and adaptability in building trusting relationships with clients who may be facing challenging situations. The Career Coach will guide clients in navigating training and career paths to achieve their employment goals, ensuring they understand program requirements and receive the necessary support.

Responsibilities

• Conduct individual interviews and group orientations to articulate program services and activities.
• Manage caseload, provide case management, facilitate appropriate support services and/or make referrals.
• Determine customer's eligibility and which program is most appropriate to their needs and enroll and explain the program's participation requirements.
• Ensure the customer understands and follows all employment and training directives, expectations, and performance standards.
• Answer phone calls and direct to the appropriate program teams and provide timely response to customers through email, phone, and face-to-face interactions.
• Administer a variety of assessments as well as both formal and informal career tools, review and explain the results, and incorporate that information into employment plans in conjunction with relevant labor market information to present to the customer.
• Guide and train the client to use online tools, provide information on tracking time spent seeking employment and participating in training that will support their employment goals.
• Continuously educate on cultural competence, in diversity, equity and inclusion to better understand and respect the diverse backgrounds of clients.

Requirements

• One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state's Employment Security agency.
• A Bachelor's degree and three years of relevant experience in workforce development, social or human resource services, public relations, or public contact work.
• A combination of education and/or relevant experience that totals seven (7) or more years.

Benefits

• Flexible work schedule with up to 1 day telework and 4 days in office.
• Support for work/life balance.
• Opportunities for professional growth and development.