National Renewable Energy Laboratory - Golden, CO

posted 5 months ago

Full-time - Mid Level
Golden, CO
Professional, Scientific, and Technical Services

About the position

The Work Planning and Control (WPC) Program at the National Renewable Energy Laboratory (NREL) is focused on enhancing the safety and efficiency of laboratory operations. This position is integral to a multi-year project aimed at developing a new Work Planning and Control system that will improve visibility into laboratory work pipelines, assist in planning laboratory capabilities, and ensure that integrated safety management is applied to all activities. The successful candidate will join a newly formed team dedicated to sustaining the program and driving continuous improvement through collaboration across the organization. This role will evolve as the WPC program transitions from development to deployment and ultimately to continuous operations. The primary responsibility of the Product Owner is to enhance the software system, documentation, and training materials associated with the WPC program. This position requires a highly collaborative individual who is comfortable working in a fast-paced interdisciplinary environment and possesses a problem-solving mindset to develop effective working methods within the team. The WPC Program is committed to ensuring that all staff can work safely and efficiently while meeting safety and laboratory requirements. The successful candidate will manage an application governance committee, function as the product owner for individual WPC application tools, and partner with subject matter experts from various stakeholder organizations to continuously improve the application. Responsibilities also include establishing and maintaining an integrated product roadmap, prioritizing software bugs, collaborating with the Information Technology Services (ITS) organization for software enhancements, and leading communication for feature releases and system outages. The role also involves creating and maintaining training materials, engaging stakeholders through various communication methods, mentoring team members, and providing onboarding support to field-deployed WPC staff. The candidate will interface with management and external partners to achieve program goals while actively participating in Diversity, Equity, and Inclusion (DEI) activities.

Responsibilities

  • Manage an application governance committee to improve the WPC application suite.
  • Function as product owner of individual WPC application tools, partnering with subject matter experts.
  • Establish and maintain an integrated product roadmap vetted by the WPC application governance committee.
  • Prioritize and address software bugs outside of normal enhancement cycles.
  • Collaborate with the Information Technology Services (ITS) organization to scope, develop, test, and deploy software enhancements.
  • Lead communication for feature releases and system outages in partnership with ITS and other product owners.
  • Create and maintain system training materials and web-based guides.
  • Engage stakeholders through webinars, lunch-and-learns, and office hours to collect feedback and answer questions.
  • Work with Business Analysts to digest feedback into cohesive use case narratives for software design.
  • Mentor other WPC team members and provide onboarding support to field deployed WPC staff.
  • Offer WPC expertise to other NREL programs and organizations.
  • Interface with management and external partners to achieve goals.
  • Support and participate in DEI activities by valuing diverse perspectives.

Requirements

  • Relevant Bachelor's Degree and 9 or more years of experience, or relevant Master's Degree and 7 or more years of experience, or relevant PhD and 4 or more years of experience, or relevant JD and 4 or more years of experience.
  • Extensive technical expertise and full knowledge of related disciplines.
  • Excellent leadership, project management, and problem-solving skills.
  • Ability to use various computer software programs, particularly Microsoft Excel and the Microsoft Office Suite.

Nice-to-haves

  • Skilled at investigating and troubleshooting issues and solving problems independently.
  • Strong time management and multitasking abilities.
  • Strong customer service skills.
  • Experience managing laboratory research projects or activities.
  • Experience utilizing laboratory booking and resource allocation systems.
  • Experience supporting an enterprise-level computerized maintenance management system (CMMS).
  • Demonstrated experience as a product owner or manager, developing multi-year product plans.

Benefits

  • Medical, dental, and vision insurance.
  • Short- and long-term disability insurance.
  • Pension benefits.
  • 403(b) Employee Savings Plan with employer match.
  • Life and accidental death and dismemberment (AD&D) insurance.
  • Personal time off (PTO) and sick leave.
  • Paid holidays.
  • Tuition reimbursement.
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