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Collaborative Solutions - Remote, OR
posted 2 months ago
About the position
The Manager - Global Application Managed Services (AMS) is responsible for providing expert guidance to the AMS management team and their members, ensuring successful end-user adoption during the Workday post-production lifecycle. This role involves assisting the sales team with various activities, leading a team of Workday consultants, and acting as a liaison between AMS teams and senior management. The Manager will also focus on identifying business needs, staffing projects, and maintaining a healthy work/life balance for consultants.
Responsibilities
- Lead a team of Workday consultants across multiple engagements.
- Act as the onshore Integration lead for assigned accounts, ensuring Workday Integration and/or Extend certification is maintained.
- Apply and execute various AMS & Implementation methodologies in Workday FINS and/or HCM engagements.
- Collaborate with the GDC team on day-to-day activities, incidents, and root cause analysis.
- Provide on-call support and holiday coverage as required.
- Ensure adherence to SLA constructs and coordinate with stakeholders to create high business impact.
- Contribute to the operational efficiency of the Workday practice.
- Develop reporting dashboards to improve Workday utilization and support metrics for IT and business.
- Work with clients to identify and resolve issues impacting project scope and timeframe.
- Maintain the Workday platform focusing on reporting, business process maintenance, security administration, and data audits.
- Ensure system design meets user needs and manage multiple tasks effectively.
- Drive continual business process improvements throughout the organization.
Requirements
- 3-5 years of Workday (or other ERP) Consulting implementation experience.
- Bachelor's degree or equivalent.
- Proven experience leading a virtual team.
- Sales engagement experience estimating and presenting to prospects.
Nice-to-haves
- Fast learner
- Detail-oriented
- Decisive
- Enjoys fast-paced work environments
Benefits
- Entrepreneurial environment that welcomes ideas
- Opportunities for great work
- Outreach programs supporting communities
- Learning opportunities for advancement
- Global operations with opportunities in multiple regions
- Affinity groups to meet employee needs
