Workday - Salt Lake City, UT
posted 2 months ago
As a Workday Product Support Analyst specializing in Absence, Time Tracking, and Scheduling, you will play a crucial role in ensuring our customers have an outstanding experience with our products. This position requires a deep understanding of the Workday software and the various technologies we utilize to diagnose and resolve technical issues. You will be responsible for analyzing and troubleshooting software problems, reporting operational issues and product defects to our engineering teams, and collaborating with various partners to ensure timely resolutions. Your ability to communicate effectively with customers regarding the status of their issues is essential, as is your capacity to manage escalations until satisfactory solutions are achieved. In this role, you will handle a queue of Time Tracking and Absence cases, prioritizing issues based on their severity and impact on customers. You will be expected to solve complex problems, drive change, and implement effective solutions while balancing your existing case load with newly discovered issues. Maintaining your knowledge of new functionalities and compliance changes is vital, as is your ability to inspire others within the company through your energy, adaptability, and passion for customer service. You will also participate in our 24/7 Global Support team, ensuring that we are always available to assist our customers. The work environment is dynamic and fast-paced, requiring you to engage with Product Managers, Quality Assurance, and Development teams to identify solutions or workarounds for critical issues. Your role will not only involve technical support but also a commitment to fostering a collaborative and supportive team culture, where learning and professional growth are encouraged.