Workers Compensation Claims Analyst

Darling Ingredients - Irving, TX

Full-time

Onsite - Irving, TX

Food Manufacturing

About the position

The position of Claims Assistant at Darling Ingredients involves a critical role in the administration of the company's claims program. Reporting directly to the Claims Manager, the individual will be responsible for various aspects of claims management, including the reporting and processing of claims, as well as coordination with third-party administrators (TPA) on open active claims as necessary. This role is essential in ensuring that claims are handled efficiently and effectively, contributing to the overall risk management strategy of the organization. In addition to claims administration, the Claims Assistant will assist with general duties within the Risk Management department as assigned. This includes daily claim reporting, where the assistant will communicate with injured workers, site management, Environmental Health and Safety (EHS) personnel, and claim examiners or adjusters. The role requires providing support and guidance on claim files, ensuring that all parties are informed and that claims are processed in a timely manner. The Claims Assistant will also be involved in organizing the compilation and production of relevant documents for litigated cases, working closely with legal, safety, and operational department members, as well as external adjusters and counsel. Identifying, evaluating, and implementing best practice risk and claim management techniques in partnership with TPA is another key responsibility. The assistant will support the Risk Management & Insurance (RM&I) Department's relationships with various internal customers and external business partners, including insurers, claims administrators, insurance brokers, outside counsel, risk management consultants, and other vendors. Furthermore, the Claims Assistant will act as a resource to Darling Ingredients locations and will assist in the completion of data requests for monthly and quarterly reports, allocations, renewals, accruals, actuarial reviews, and audits. This multifaceted role requires a detail-oriented individual with strong organizational skills and the ability to work independently or as part of a team.

Responsibilities

• Assist in the administration of the company's claims program including reporting and processing of claims.
• Coordinate with TPA on open active claims as needed.
• Communicate with injured workers, site management, EHS, and claim examiners/adjusters to provide support and guidance on claim files.
• Organize compilation and production of relevant documents for litigated cases in conjunction with legal, safety, and operational department members, external adjusters, and counsel.
• Identify, evaluate, and implement best practice risk and claim management techniques and programs in partnership with TPA.
• Support the RM&I Department's relationships with various internal customers and external business partners, including insurers, claims administrators, insurance brokers, outside counsel, risk management consultants, and other vendors.
• Act as a resource to Darling Ingredients locations regarding the administration of the company's claims programs.
• Assist in the completion of data requests for monthly/quarterly reports, allocations, renewals, accruals, actuarial reviews, and audits.

Requirements

• 2-5 years of claim experience in a claims or risk management role handling a mix of medical and indemnity Workers' Compensation claims.
• High School diploma required; college degree preferred.
• Knowledge of risk management/insurance principles, claim handling guidelines, and legal/medical terminology.
• Strong interpersonal skills and excellent verbal and written communication skills.
• Detail-oriented and organized with a high level of diplomacy and tact, ensuring confidentiality of information when required.
• Self-motivated, determined, and able to work under own initiative.
• Excellent organizational skills and attention to detail.
• Experience with Microsoft Excel and Word preferred.
• Strong analytical and interpretive skills.
• Able to work independently or in a team environment.

Nice-to-haves

• Licensed Adjuster
• Demonstrated experience in adjusting workers compensation claims.