Liberty Mutual - Bala Cynwyd, PA

posted about 2 months ago

Full-time - Entry Level
Bala Cynwyd, PA
10,001+ employees
Insurance Carriers and Related Activities

About the position

The Workers Compensation Claims Specialist is responsible for managing a caseload of routine to moderately complex claims within a Claims Team. This role involves investigating claims, making decisions about liability and compensability, evaluating losses, and negotiating settlements. The position emphasizes training and skill enhancement to provide exceptional service to customers, and it operates on a hybrid work schedule.

Responsibilities

  • Manages an inventory of claims to evaluate compensability/liability.
  • Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources.
  • Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages.
  • Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves as necessary during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate.
  • Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
  • Performs other duties as assigned.

Requirements

  • BS/BA degree or equivalent work experience.
  • Minimum of 1-2 years experience in claims adjustment, general insurance or formal claims training.
  • Required to obtain and maintain all applicable licenses.

Nice-to-haves

  • Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU).
  • Knowledge of claims investigation techniques, medical terminology and legal aspects of claims preferred.

Benefits

  • Comprehensive benefits package
  • Continuous learning opportunities
  • Employee Resource Groups (ERGs) for community and engagement
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