Workflow Coordinator

$41,600 - $54,891/Yr

US Bank - Earth City, MO

Full-time - Entry Level

Earth City, MO

Credit Intermediation and Related Activities

About the position

The position at U.S. Bank involves distributing workload, monitoring production, and participating in work as necessary. The role requires coordination with other work areas to ensure compliance with service standards and regulatory deadlines, as well as resolving routine exceptions and problems. The individual will prepare reports and performance monitoring to inform management of operational activities, provide work direction and training to staff, and maintain knowledge of products, services, and systems in the assigned area. This role offers a hybrid/flexible schedule with an in-office expectation of three or more days per week.

Responsibilities

• Distributes workload and monitors production.
• Participates in work as necessary.
• Coordinates with other work areas to ensure compliance with service standards and regulatory deadlines.
• Resolves exceptions and routine problems, referring complex issues to supervisor or manager.
• Prepares reports and performance monitoring to inform management of operational activities.
• Provides work direction and training to staff.
• Maintains knowledge of products, services, and systems in assigned area.

Requirements

• High school diploma or equivalent.
• Four or more years of bank operational functions, systems, policies and procedures, or related experience.

Nice-to-haves

• Thorough knowledge of computer applications and/or the equipment used in the assigned area.
• Good customer relations skills.
• Effective verbal and written communication skills.
• Well-developed ability to identify and resolve/escalate problems.
• Demonstrated leadership skills.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law