Workforce Benefits Senior Billing Coordinator

Full-time - Mid Level

Hybrid - Omaha, NE

Insurance Carriers and Related Activities

About the position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a talented Sr. Billing Specialist to join our new Workforce Benefits division. This role can be hybrid and based in Omaha, NE. We believe in empowering our employees to get work done both in and out of the office.

Responsibilities

• Partner with Billing Team to advise on best practices and recommend innovative solutions for the end-to-end billing administration for our newly created Workforce Benefits Division including the development of processes and procedures aligned to system capabilities and product features.
• Provide User Acceptance Testing support for end-to-end billing functions and processes.
• Responsible for working with brokers, employers, account specialists, and other internal stakeholders (like Onboarding, Employer Services, and Underwriting) on the end-to-end administration of our billing process.
• Proactively identifies and partners with employer/broker to resolve billing discrepancies and works with UW to resolve any over/under paid premium then validate go-forward accuracy.
• Research billing related questions & audits using the banking, administrative system and prior communications to answer questions and offer solutions to customer issues and/or requests.
• Educates and encourages employers to utilize our best practices through the adoption of digital and portal billing capabilities.
• Identify and recommend solutions to increase automation results and suggest areas to build straight-through processing.
• Helps onboard new team members.
• Works within departmental, internal and SOX controls for all aspects of the role including the issue of refunds and disbursements to customers.
• Must know our product offering, system(s), and processes as well as understand how data flows throughout the employer and employee journeys.
• Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department.
• Job performance must meet department standards for work prioritization, productivity, quality and timeliness.
• Identifies, understands and ensures that actions, behaviors and decisions are consistent with the department, division and Pacific Life Mission & Vision.

Requirements

• College degree or equivalent experience preferred.
• 3-5 years of financial services, accounting, accounts receivable and/or insurance operations experience.
• Detail oriented.
• Effective communicator with externally facing presence.
• Customer-centric mindset with problem-solving skillset.
• Requires strong analytical skills and math proficiency.
• Demonstrated time management and organizational skills.
• Intermediate skills with MS office applications with advanced excel skills.
• Will need to gain expert knowledge of Pacific Life's workforce benefits platforms such as policy admin and workflow tools.
• Completes work with a limited degree of supervision.
• Likely to act as an informal resource for colleagues with less experience.

Nice-to-haves

• Prior experience in group insurance with deep industry knowledge of billing practices.
• Expert excel skills and auditing background.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave as well as an Adoption Assistance Program.
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.