Workforce Development Administrative Assistant

$45,469 - $52,582/Yr

Community College System New Hampshire

Full-time

About the position

The Workforce Development Administrative Assistant provides essential administrative and technical support to the Workforce Education Center, ensuring smooth operations and effective communication within the department. This role involves managing course schedules, registrations, and various administrative tasks to facilitate educational programs and workshops.

Responsibilities

• Assists with developing course schedules and assigning rooms based on instructor needs.
• Builds schedules in Banner and creates registration materials for onsite and online programs, including CANVAS setup.
• Manages the registration process for workshops/courses, including invoicing, payments, attendee lists, and communication from confirmation to completion.
• Maintains attendance records, tracks enrollment data, enters grades in Banner, and issues certificates.
• Coordinates the assessment/feedback process for workshops.
• Responds to student inquiries via email and phone, referring to the Director or Program Coordinators when needed.
• Responds to instructor inquiries, shares workshop resources, communicates enrollment updates, and handles course cancellations.
• Manages contracts and payments for Dental Coordinators and WF instructors, setting up new instructors in Banner and modifying contracts as necessary.
• Assists in preparing agreements, contracts, and invoices for businesses, industries, and organizations for customized training/events.
• Coordinates with the Bursar on workshop payments, vendor/client invoices, and student refunds, preparing Bursar logs.
• Oversees the printing and distribution of marketing materials and prepares mailing lists for course/workshop promotions.
• Provides administrative support for WF outreach initiatives such as summer fairs, high school camps, and special events.
• Assists with records management and continuous process improvement.
• Complies with all college, system, state, and federal regulations.
• Performs other duties as assigned.

Requirements

• Associate degree from a recognized college or university in business administration, management, computer technology, education, human resources, or marketing.
• Three years of experience in office or business management activities, with responsibility for program planning, monitoring, and evaluation.
• Valid driver's license required.

Nice-to-haves

• Strong organizational and communication skills.
• Strong interpersonal skills.
• Competence using Microsoft Office and Excel to organize and display data.
• Knowledge of Banner and Student Information Systems.