Workforce Development Manager

About the position

The Workforce Development Manager (WDM) is responsible for overseeing a comprehensive training program for approximately 60,000 homecare workers in Massachusetts. This role involves managing staff, coordinating training sessions, and ensuring effective communication and support for members. The WDM acts as a liaison with various stakeholders to develop and implement training opportunities, while also evaluating and improving educational programs.

Responsibilities

• Lead and manage staff to deliver exceptional communication and support to members, ensuring a high-quality member services program.
• Collaborate with stakeholders to ensure needs are met and programs are designed for high completion rates.
• Organize and coordinate training classes, including hiring and training facilitators.
• Act as the primary liaison with key stakeholders to identify and implement training opportunities.
• Provide lead support for complex issues and design new programs based on stakeholder input.
• Evaluate programs and conduct continuous improvement of education programs.
• Manage a high-volume call center for registering homecare workers for classes.
• Oversee administrative processes for accurate data collection and entry; analyze data and develop reports.
• Assist in budget creation and management, including vendor payments and proposal reviews.
• Problem-solve member issues and present innovative solutions.
• Maintain confidentiality and perform additional duties as assigned.

Requirements

• Bachelor's degree in Labor Relations, Organizational Development, Education, Health or relevant fields; or equivalent experience.
• Master's degree preferred.
• Minimum five (5) years of experience in training, consulting, or workforce development.
• Demonstrated experience supervising staff and managing programs.
• Working knowledge in joint labor management/education settings.
• Excellent analytical and project management skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Excellent written and verbal communication skills.

Nice-to-haves

• Experience in healthcare training and development.
• Knowledge of career advising and coaching.

Benefits

• Competitive salary range of $83,400 - $104,200 per year.
• Hybrid workplace arrangement.
• Permanent employment status.