Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership)

$66,560 - $73,000/Yr

Cope Health Solutions - Tacoma, WA

Full-time - Entry Level

Tacoma, WA

Professional, Scientific, and Technical Services

About the position

The Program Manager plays a crucial role in overseeing the daily operations of the Health Scholar program at a hospital or ambulatory care center. This position serves as a key link between program participants, the internal team, and the client, ensuring smooth program operations and a positive experience for Scholars. The role involves a variety of responsibilities, including recruitment, mentorship, and relationship management with hospital executives, making it ideal for individuals interested in healthcare delivery and program administration.

Responsibilities

• Actively recruit and maintain a strong pipeline of diverse Health Scholar candidates by attending recruitment events and engaging with campus career centers and student organizations.
• Provide direct supervision and mentorship to program participants, typically managing 50-200 individuals.
• Manage and improve on-site program operations, including training, recruitment activities, and professional development workshops.
• Build and maintain relationships with key hospital client executives to ensure program success and growth.
• Conduct quantitative and qualitative analyses on program metrics to report service line impact and identify opportunities for improvement.
• Plan for future client growth by identifying opportunities for additional participant rotations with client executives.
• Engage with team members to pursue opportunities that add value to clients through various services offered by the firm.
• Support business development activities, including market research and contributing to promotional materials.
• Proactively identify and mitigate risks related to program operations, including compliance and policy violations.
• Model professionalism and conflict-resolution skills for program participants.
• Ensure compliance with all regulations and ethical standards.

Requirements

• Bachelor's degree and 1-2+ years of work experience preferred.
• Passion for student teaching, mentoring, and development.
• Strong project and people management skills, with experience managing large groups preferred.
• Recruitment experience and comfort with networking are required.
• Interest in healthcare is a plus.
• Excellent interpersonal, oral, and written communication skills.
• Ability to work independently at the client site as the sole Program Manager.
• Availability for regional trainings during evenings and weekends (1-2 weekends per month).
• Ability to travel occasionally to the corporate office in downtown Los Angeles.
• Proficiency in Microsoft Office programs (Outlook, Word, Excel, PowerPoint, and Visio).

Nice-to-haves

• Experience in healthcare delivery or related fields.
• Familiarity with population health management and value-based care.

Benefits

• Comprehensive and affordable insurance plans for team members and their families.
• Yearly stipend for wellness-related activities.
• Paid parental leave program.