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Flex-Staff - Stevens Point, WI
posted 2 months ago
Full-time
Stevens Point, WI
Administrative and Support Services
About the position
The Workforce Management Assistant will play a crucial role in supporting the Workforce Management team at a reputable client in Stevens Point. This position involves daily updates and monitoring of schedules for the company's contact center, as well as projecting and monitoring call volumes to ensure adequate staffing levels are maintained. Additional tasks may be assigned as needed, making this a dynamic role within the organization.
Responsibilities
- Update and monitor schedules daily for the company contact center.
- Project and monitor call volumes to ensure staffing needs are met.
- Assist with additional tasks as assigned.
Requirements
- Proficiency in MS Excel.
- Experience with data tracking or data analyzing.
- Ability to learn new computer software.
- Previous exposure to forecasting is a plus.
