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Workforce Management Assistant
$41,600 - $41,600/Yr
Flex-Staff - Stevens Point, WI
posted 3 months ago
Full-time - Entry Level
Stevens Point, WI
Administrative and Support Services
About the position
The Workforce Management Assistant will play a crucial role in supporting the Workforce Management team by managing daily schedules for the company's contact center. This position involves monitoring call volumes and ensuring that staffing needs are adequately met, contributing to the overall efficiency of operations. The role is expected to last until May 1, 2025, and offers a structured work schedule from 8am to 4:30pm, Monday through Friday.
Responsibilities
- Update and monitor daily schedules for the contact center.
- Project and monitor call volumes to ensure staffing needs are met.
- Assist with other tasks as assigned.
Requirements
- Proficiency in MS Excel.
- Experience with data tracking or data analyzing.
- Ability to learn new computer software.
- Previous exposure to forecasting is a plus.
Benefits
- Hourly pay of $20.00
- Structured work schedule from 8am to 4:30pm, Monday-Friday
- Opportunity to work until May 1, 2025
