Workforce Operations Analyst
United Way Of Connecticut•Rocky Hill, CT
477d•$49,920 - $49,920
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About The Position
The Workforce Operations Analyst at United Way of Connecticut is responsible for analyzing, forecasting, and reporting on call volumes for a multi-skilled contact center. This role utilizes specialized workforce management technology to ensure optimal staffing levels and service quality in a 24/7 environment, contributing to the organization's mission of supporting community health, education, and financial stability.
