Workforce Project Manager, Gen AI

$140,000 - $165,000/Yr

Labelbox - Boca Raton, FL

Full-time - Mid Level

Hybrid - Boca Raton, FL

Publishing Industries

About the position

Labelbox's mission is to build the best products for humans to advance artificial intelligence. As a Workforce Project Manager, you will work across engineering, customer, and data labeling teams to create highly accurate datasets. This is a unique, cross-functional position where you will be the go-to person for successful project outcomes for customers.

Responsibilities

• Create a partner success model with partner QBRs, feature roadmap alignment and growth strategy with workforce partners.
• Create an operating model that is adopted repeatedly across a highly scaled number of workforce partners.
• Work cross-functionally with Product Management, Sales, and leadership to align and identify new workforce partnership opportunities.
• Help customers build production-grade data labeling pipelines.
• Track and analyze metrics to deliver remarkable customer service. Accuracy, precision, time-to-delivery, speed, and cost are the key metrics for a successful project.
• Lead large-scale data operations projects between customers and workforce teams.
• Assess and manage data labeling workforce performance to help them deliver the best results.
• Continuously improve quality and throughput of our data labeling services.
• Develop policies, guidelines, and workflows pertaining to data management and labeling services.
• Set up processes for data driven decision making for BPO matchmaking, BPO quality rating, and BPO customer rating.

Requirements

• Experience with establishing scalable and repeatable operating models with BPOs.
• Proactively find ways to improve and scale up workforce efforts.
• A passion for data and quality.
• Strong analysis and troubleshooting skills.
• An ability to navigate and advise on efforts related to complex customer requests or projects, gathering additional human resources for assistance if needed.
• A strong motivation to work closely with customers to create the best possible experiences with Labelbox.
• Assertive, positive, and effective communication skills in English - both written and verbal - with considerable attention to detail and the ability to present and influence.
• Demonstrated problem-solving ability, particularly in complex technical situations.
• Relevant professional experience in data labeling for ML.
• Experience building and/or QAing datasets.
• At least 5 years of experience with analytical software such as Excel.
• Vendor management experience.

Nice-to-haves

• Experience working with Language or Labeling/Linguistics.
• Experience working on computer vision use cases.
• Experience working as a Quality Assurance Analyst (QAA).
• Experience scoping and developing ontologies and taxonomies.

Benefits

• Remote-friendly hybrid model with a focus on collaboration and connection within dedicated tech hubs in the San Francisco Bay Area, New York City Metro Area, and Wrocław, Poland.
• Asynchronous communication, autonomy, and ownership of tasks.
• Competitive salary range of $140,000-$165,000 USD.