Workplace Experience Coordinator - Battle Creek, MI

CBRE - Battle Creek, MI

Full-time

Battle Creek, MI

Real Estate

About the position

The Workplace Experience Coordinator at CBRE is responsible for delivering exceptional customer service to employees and guests at a designated building. This role serves as the first point of contact, ensuring a welcoming environment and managing various workplace services and events. The coordinator plays a crucial role in enhancing the overall workplace experience through effective communication, organization, and problem-solving skills.

Responsibilities

• Greet all individuals entering the facility with a friendly demeanor.
• Issue visitor and parking passes while following security protocols.
• Answer telephone calls professionally to create a memorable first impression.
• Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Manage janitorial or maintenance work orders as needed.
• Coordinate and execute workplace services including mail and office supply services.
• Acknowledge inquiries or complaints from employees and guests, providing solutions professionally.
• Organize and manage on-site events, including securing event space and setup.
• Follow property-specific security and emergency procedures to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow specific directions from the manager.

Requirements

• High School Diploma or GED with up to 2 years of job-related experience.
• Minimum of 3-4 years of front desk, concierge, customer service, or hospitality experience.
• Ability to follow basic work routines and standards in the application of work.
• Strong communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products including Word, Excel, and Outlook.
• Strong organizational skills with an inquisitive mindset.
• Ability to comprehend and interpret instructions and ask clarifying questions.
• Desire to present information to internal departments and large groups of employees.
• High level of attention to detail and strong verbal and written skills.
• Ability to work requiring significant walking and mobility, including standing for extended periods and lifting up to 40 lbs.