Workplace Experience Coordinator

$70,000 - $70,000/Yr

JLL - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

1,001-5,000 employees

Real Estate

About the position

The Workplace Experience Coordinator is a hybrid role that combines responsibilities in facilities coordination, guest services, and office support. This position is essential for ensuring smooth day-to-day operations at the site, providing support to the facilities management team, and maintaining strong client relationships to meet service expectations.

Responsibilities

• Maintain coverage for reception and perform escorting, badging, and shipping/receiving tasks as needed.
• Partner with facility manager, third-party vendors, landlord, and engineering services to address maintenance and condition issues promptly.
• Assist facility managers with Corrigo work order management and E1 purchase order creation as needed.
• Support facility managers and accounting/finance with work order completion, vendor follow-up, and invoicing activities.
• Provide information and direction to vendors, facilities staff, and service providers to ensure excellent coordination and execution of work.
• Coordinate and assist with the service delivery of vendor-sourced amenities, including food services and office supplies.
• Provide coordination and support for onsite meetings as needed.
• Liaise with contracted janitorial provider to ensure cleanliness of office areas.
• Schedule and escort vendors for recurring and reactive services.
• Perform reception responsibilities, including greeting guests and directing phone calls.
• Manage visitor management system and issue badges according to client security protocols.
• Ensure timely inventory, ordering, and stocking of office/breakroom supplies.
• Perform any other reasonable duties as requested by a manager or client.

Requirements

• High School diploma, GED, or equivalent required.
• 2+ years of related working customer service experience and property management preferred.
• Friendly, customer service attitude & team player mindset.
• Dependable, with excellent time management and organizational skills.
• Ability to communicate effectively in both oral and written reports.
• Proficient in Microsoft suite including Excel, Outlook, Word, Adobe Acrobat.