Workplace Experience Coordinator

CBRE - Dearborn, MI

Full-time

Dearborn, MI

Real Estate

About the position

The Workplace Experience Coordinator at CBRE is responsible for delivering exceptional customer service to employees and guests within a designated building. This role serves as the first point of contact, ensuring a welcoming environment and managing various workplace services and events. The coordinator plays a crucial role in enhancing the overall workplace experience through effective communication and organizational skills.

Responsibilities

• Serve as the first point of contact for all individuals entering the facility, greeting them warmly.
• Issue visitor and parking passes while adhering to security protocols.
• Answer telephone inquiries professionally to create a positive first impression.
• Create presentations and speak to groups of varying sizes.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders as needed.
• Coordinate and execute workplace services including mail and office supply services, as well as onboarding processes.
• Acknowledge and address inquiries or complaints from employees, guests, and co-workers, providing solutions in a customer service-driven manner.
• Organize and manage on-site events, including securing event space and handling setup and teardown.
• Follow property-specific security and emergency procedures to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information clearly within the team and follow specific directions from the manager.

Requirements

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Strong communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Strong organizational skills with an inquisitive mindset.