Workplace Experience & Facilities Operations Coordinator

$54,080 - $64,480/Yr

Stubhub - New York, NY

Full-time

New York, NY

Administrative and Support Services

About the position

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. The Workplace Experience & Facilities Operations Coordinator will be responsible for elevating the office experience by delivering world-class hospitality and service. You will support workplace operations with a focus on employee safety and well-being, as well as coordinate people experience events. You will be the main source of information for all things StubHub and create enthusiasm around the office, amenities and enticing employee experiences and events that promote community and collaboration. You will have exceptional skills in customer service, be hospitality-focused and have strong attention to detail. This is a full-time position working day shifts on weekdays. Occasional weekend and evening hours may be necessary to accommodate peak operational demands. This role will require working in-office 5 days per week to ensure cross functional collaboration. Must be able to move and lift up to 50 pounds at times.

Responsibilities

• Responsible for elevating the office experience by delivering world-class hospitality and service.
• Ensure office, common areas and conference/meeting rooms are clean, organized and operational.
• Monitor and replenish supplies in the kitchen, breakroom, and copier/workrooms.
• Assist with catering, Fooda deliveries, snacks & drinks, and Happy Hours.
• Oversee facilities requests work order system to ensure all tickets are assigned and resolved promptly.
• Execute desk moves, space reconfigurations, and minor facilities projects as directed.
• Coordinate building janitorial services and maintenance requests.
• Assist with coordination of safety efforts and emergency plans, secondary contact for building fire warden program, training and fire drills.
• Coordinate with property management for building, messenger center, and freight access.
• Assist with coordination and logistics for events such as happy hours, team member events, companywide all hands meetings, offsites, strategy meetings.
• Review office site on company intranet to ensure information is accurate, report updates and changes to people leader.
• Assist with onboarding and facilities new hire orientation (safety briefing, office tour, etc.)

Requirements

• 1 to 3 years of experience in office/facilities management or workplace services.
• A proven track record in executing office experience strategies that drive engagement and collaboration.
• Excellent communication skills, both verbal and written, with the ability to collaborate effectively across teams and levels of the organization.
• Ability to exercise good judgment with sensitive and confidential information.
• Excellent organizational skills and attention to detail.
• Exceptional problem-solving skills.
• Ability to meet deadlines, have a sense of urgency, able to deal with frequent interruptions, and adjust to changing priorities.
• Strong service mentality, with a focus on delivering world-class hospitality and service to team members.
• Demonstrated ability to maintain productive relationships with internal and external stakeholders.
• Ability to work weekends or after hours if necessary, regarding building emergencies, moving, inspection and renovation projects.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid parental leave
• Paid time off