Workplace Operations Coordinator

$79,040 - $114,400/Yr

Vanasse Hangen Brustlin - Richmond, VA

Full-time - Mid Level

Richmond, VA

11-50 employees

Professional, Scientific, and Technical Services

About the position

The Workplace Operations Coordinator is responsible for day-to-day interactions with various employees, contractors, and vendors regarding facilities projects throughout VHB's Northeast and Mid-Atlantic regions. This role operates within a fast-paced environment, requiring the handling of multiple service ticket requests and assignments while meeting designated deadlines with great attention to detail and capital expenditure. The position involves coordinating minor construction, renovation, and preventative maintenance activities to ensure that all locations remain fully functional. In addition to managing operational facility issues, the Workplace Operations Coordinator will provide input to the Workplace Operations Manager in the planning and design of preventative maintenance programs. This role demands exceptional communication and organizational skills, as well as a flexible schedule to accommodate frequent travel and the ability to work with a variety of internal and external stakeholders and suppliers. The coordinator will also be responsible for ensuring timely follow-up and completion of work orders, providing backup support to the manager for all sites as necessary, and performing other functions as assigned.

Responsibilities

• Act as primary contact for operational facility issues and requests
• Conduct routine facility inspections to determine areas for service
• Travel to offices within the region, occasionally requiring overnight stay
• Coordinate and assist in departmental and employee moves
• Provide hands-on support for basic maintenance
• Engage approved vendors as needed to complete repairs for electrical, plumbing, HVAC and other mechanical systems
• Engage necessary internal departments such as IT Services, Building Technologies, and Corporate Facilities
• Ensure timely follow up and work order completion
• Provide backup to manager for all sites as necessary
• Perform other functions as assigned

Requirements

• 3-5 years experience in an office operations/facilities role
• High School Diploma or GED
• Valid driver's license and reliable transportation for travel to regional offices as needed

Nice-to-haves

• Ability to work on a flexible schedule, including nights and weekends
• Ability to prioritize and manage multi-functional tasks
• Ability to work effectively under pressure, and against strict time constraints
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Ability to read and interpret construction documents/proposals and build strong relationships with contractors/vendors
• Knowledge of building systems (electrical, HVAC, plumbing, fire protection and security)
• Excellent verbal, written and interpersonal communication skills
• Team oriented with strong capability to work independently
• Motivated to lead and mentor others

Benefits

• Diverse and inclusive culture of collaboration and innovation
• Opportunity to work on complex, transformational projects
• Community and social responsibility as sustainable stewards
• Focus on learning, development, and career growth
• Best-in-class benefits, including flexible, hybrid workplace