Workplace Operations Manager - USDS

Tiktok • Mountain View, CA

378d • $84,000 - $132,000 • Hybrid

About The Position

The Workplace Operations Manager at TikTok's U.S. Data Security (USDS) division is responsible for overseeing the operations of the corporate office, ensuring a seamless and efficient workplace environment. This role involves collaboration with various departments to maintain workplace services that reflect TikTok's culture and values, while also managing office operations, budgets, and events. The manager will lead a team and drive continuous improvement in workplace services, ensuring compliance with safety and legal standards.

Requirements

• 5+ years experience in office operations and/or facilities management
• Experience in budget management, contract negotiations, vendor relationship management, and event planning
• Demonstrated experience leading and developing teams, including hiring, performance management, and coaching/mentoring
• Knowledge of OSHA, EHS, FDA, and other standards and regional regulations
• Proactive customer and client service mindset with high service standards
• Strong operations and process orientation and organizational skills
• Passion for continuous improvement with excellent attention to detail
• Solid judgment capabilities, and a creative problem solver and decision maker
• Excellent written and verbal communication skills

Nice To Haves

• Bachelor's Degree
• Certifications in key standards and regulations

Responsibilities

• Responsible for building operations at the 194,500 sq ft office in San Jose, California & Mountain View, CA (in the interim)
• Create and maintain the overall workplace services strategy and operating model, establishing necessary processes and procedures for effective day-to-day operations
• Lead the Workplace Operations team, ensuring successful execution of team members' core responsibilities and driving continuous operational improvement
• Manage and assist with the development of annual operating and capital budgets, financial variance tracking, and operations expenses management
• Partner with the Real Estate team to deliver new office spaces, expansions, and other facilities projects
• Oversight and management of site office administration, IFM service delivery, Workplace Experience, and Food and Beverage programs
• Maintain a safe and superb work environment by establishing, following, and enforcing standards and procedures; ensure compliance with legal regulations
• Partner with cross-functional team members to maintain an understanding of USDS's strategy and growth projections and translate business needs into future workplace requirements
• Own, lead, and execute all corporate in-office and off-site events

Benefits

• Paid parental leave
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• RSU
• Vision insurance
• 401(k) matching
• Life insurance
• Paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree