About the position
The Washington, D.C. Site Manager will curate programs, and experiences and support events that build and amplify Okta's mission, values, and culture. We are seeking candidates with an entrepreneurial mindset, who will act as champions of Okta's core values (Loving our Customers, Never Stop Innovating, Acting with Integrity, Being Transparent, and Empowering our People) and who will add to our company culture. The ideal candidate will excel at driving culture initiatives while building relationships with key stakeholders and executive leadership. This position requires strong customer service acumen to support a diverse onsite clientele. This individual will also need to be employee experience-oriented and have a hospitality mindset. This is a full-time role based in Washington, D.C., and reports to the Senior Manager of NAMER Workplace Operations. While we offer dynamic workplace policies that enable our employees to work from anywhere, this role requires you to be in the office.
Responsibilities
- Complete responsibility and oversight of day-to-day operations of the site, ranging from janitorial to life-safety, space planning, food and beverage, events, and all programs and services in between
- Work closely with Global Workplace + Experience colleagues, cross-functional partner teams, functional leaders, and leadership to ensure that the space and experience reflects Okta's philosophy to promote wellness and productivity
- Organize and champion our employee experience offerings and contribute your voice to our North American and global strategy for these programs
- Build strong internal relationships with our employees, leadership, partner teams, and key stakeholders
- Responsible for the oversight of all vendor services, including quarterly business reviews, and monitoring and driving vendors to meet Okta's service level agreements (SLA) and key performance indicator (KPI) requirements
- Innovate and deliver programs and services to support our growing distributed workforce in the region, as well as onsite facilities
- Oversee the Washington, D.C. Operations budget; partner with Finance on all items ranging from capex/opex, accruals, forecasts, etc.
- Manage the coordination and implementation of capital projects working closely with the Global Workplace Project Management team
- Take the lead to address local safety, security, and facilities-related concerns and communicate status and updates effectively
- Work closely with the North American and Global Operations Workplace team to drive visions, methods, and targets
Requirements
- A minimum of 3+ years of workplace programs and/or site management experience for a large company
- The position is an 'on-call 24/7' role with presence in the office expected
- Must have strong management and leadership skills, and experience with both direct reports and cross-functional teams
- A proven ability to be a self-starter capable of driving results without significant supervision
- Exceptional organizational and analytical skills, financial acumen, and both verbal / written communication skills are required
- Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail
- Background in Workplace Services focused on exceptional customer service and promoting a positive employee experience for employees, candidates, clients, and vendor alike
- Strong systems and collaboration tools knowledge - including Space IQ, Coupa, Service Now, Scout, Asana, GSuite, Atlassian, etc.
Nice-to-haves
- Experience in office relocation is a plus
- Experience in people management or supervision is a plus
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
