Workspace Product Delivery Director - Chief Administrative Office

JPMorgan Chase - New York, NY

Full-time

New York, NY

Credit Intermediation and Related Activities

About the position

The Workspace Product Delivery Director within the Chief Administrative Office at JPMC is responsible for shaping the future of product delivery by enhancing and optimizing employee experiences in the workplace. This role involves leading end-to-end processes, managing dependencies, and collaborating with various stakeholders to create innovative solutions that improve the workspace environment for employees. The position focuses on reducing friction and implementing new design and technology standards to promote productivity and satisfaction among employees.

Responsibilities

• Lead end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility/decision-making, and product performance reporting.
• Manage the Workspace Product Roadmap & Work plan, including initiatives across various workspace experiences such as At Desk, Private Office, Conferencing, Mobile/Flex Work, and more.
• Lead the completion of change management activities for product enhancements, collaborating with CAO Communications, Location Leaders, and Change Readiness teams.
• Manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.
• Establish and maintain deep relationships with partners across Global Real Estate and Global Technology, as well as other product teams within CAO and Employee Experience channels.
• Develop a deep understanding of employee user journeys across all workplace product interactions and lead teams to develop solutions via a coordinated roadmap and backlog.
• Create clear documentation of scope, business requirements, use cases, workflows, wireframes, and other materials to support UX research, design, and development.
• Maintain regular management and organizational reporting of issues and overall health of the workspace product.
• Indirectly manage and influence cross-functional teams to ensure updates to workplace standards are executed properly and meet user needs.

Requirements

• 7 years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, including deployment processes and strategies.
• Knowledge of real estate or technology product standards, industry trends, and emerging technologies.
• Strong written and verbal communication skills, with the ability to clearly articulate complex concepts to senior management.
• Ability to influence and build relationships across a complex matrix environment.
• Excellent leadership skills of product, programs, projects teams, and employees.
• Practical experience in managing agile, cross-functional teams, often through influence.

Nice-to-haves

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Proven experience of building strong, cohesive partnerships with the business, operations, technology, and other key stakeholders.