World Wide Shopping Enablement Program Manager

Apple - Austin, TX

Full-time - Mid Level

Austin, TX

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The World Wide Shopping Enablement Program Manager at Apple is responsible for managing global sales programs across various customer-facing channels, including the Retail Contact Center and Apple Online Store. This role focuses on enhancing customer experience and driving sales performance while ensuring that the needs of contact center teams are prioritized in capital projects. The successful candidate will lead communications at an executive level, collaborate with cross-functional teams, and assess business processes for improvement opportunities.

Responsibilities

• Lead communications at an executive level regarding program updates and business impact.
• Partner globally with RCC leadership and GRS teams to develop and drive program strategies.
• Assess current business processes for improvement opportunities and maintain the RCC roadmap.
• Transform broad concepts into structured projects and lead their design and implementation.
• Collaborate with technical and business teams for new product launches and system readiness.
• Monitor operational metrics and participate in business planning and forecasting reviews.

Requirements

• 5+ years of program and/or project management experience in a contact center environment.
• 3+ years of experience working in a global capacity.
• Ability to communicate effectively across all levels of the organization.
• Proven track record of prioritizing multiple projects and meeting deadlines.
• Strong analytical skills and data-driven decision-making capabilities.

Nice-to-haves

• Master's in Business Administration is a plus.
• Passionate and self-motivated with excellent organizational skills.
• Exceptional decision-making abilities and a passion for customer experience.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities