Worldwide Channel Sales & Operations - AI Product Manager, Conversational Commerce

Apple - Cupertino, CA

Full-time

Cupertino, CA

Computer and Electronic Product Manufacturing

About the position

The Worldwide Channel Sales & Operations (CSO) is seeking an AI Product Manager for Conversational Commerce to lead the development and implementation of AI/ML product strategies that enhance sales across channel platforms. This role focuses on creating innovative AI solutions that improve customer experiences and drive sales growth, collaborating with cross-functional teams to align product vision with business needs.

Responsibilities

• Define and drive the AI/ML product vision, strategy, and roadmap for conversational commerce solutions.
• Collaborate with cross-functional teams to understand business needs and industry trends.
• Translate business goals into technical requirements for AI architecture.
• Design AI/ML-driven features and solutions for intelligent sales assistants.
• Oversee the integration of machine learning models into existing sales platforms.
• Architect scalable and secure AI/ML solutions for personalized shopping experiences.
• Stay updated on AI/ML technologies and incorporate innovations into product offerings.
• Build partnerships with external technology vendors and AI research institutions.
• Work closely with sales leaders and partner teams to align on product requirements.
• Communicate product vision and strategy to partners and senior leadership.
• Establish and monitor product success metrics and drive continuous improvement.
• Manage and prioritize the product backlog for timely delivery of features.

Requirements

• 10+ years of experience in product management, with 5+ years in AI/ML-focused product roles.
• Proven track record in building and scaling AI/ML solutions, preferably in sales chatbot domains.
• In-depth knowledge of AI/ML models, data pipelines, cloud technologies, and product architecture.
• Experience with NLP, machine learning, deep learning frameworks, and analytics tools.
• Experience in conversational commerce solutions with a deep understanding of AI's role in sales conversion.
• Bachelor's degree or equivalent experience in Computer Science, Data Science, or a related field.

Nice-to-haves

• Master's degree or PhD in AI/ML is a strong plus.
• Strong cross-functional collaboration and communication skills.
• Ability to translate complex business problems into actionable AI/ML-driven solutions.
• Experience working in Agile environments with a focus on iterative product development.