Worldwide Retail Store Experience Market Research Analyst

$115,100 - $216,900/Yr

Apple - Cupertino, CA

Full-time - Mid Level

Cupertino, CA

Computer and Electronic Product Manufacturing

About the position

The Market Research Analyst role at Apple involves providing actionable, customer-centric insights to enhance the customer experience in Apple Retail Stores. This position is part of the Customer Insights team, focusing on analyzing data from customer experience tracking surveys and collaborating with various stakeholders to inform strategic business decisions. The analyst will craft reports and present findings to diverse audiences, driving improvements in customer engagement and satisfaction.

Responsibilities

• Collaborate closely with business partners, stakeholders, and leaders to understand their information needs for business decisions.
• Determine and execute analytical plans to provide actionable insights from Apple Retail Stores NPS surveys.
• Craft reports that clearly convey insights to drive business actions.
• Present insights compellingly to various audiences, tailoring communication methods accordingly.

Requirements

• Prior experience working in an Apple Retail Store as a Senior Manager+ or 5+ years of Market Research Analyst experience in the Retail industry.
• Track record of driving business growth through data analysis.
• Experience managing multiple projects.
• Proficient in Excel for analyzing quantitative and qualitative data and Keynote for creating presentations.

Nice-to-haves

• Proficient with Tableau for analysis and data visualization, or willingness to learn.
• Proficient in querying databases using SQL and R or Python, with Snowflake, or willingness to learn.
• Passionate about using customer experience and NPS data to influence others.
• Foreign language proficiency in one or more languages besides English.
• International retail and technology sector experience.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Discretionary bonuses or commission payments
• Relocation assistance