Worldwide Retail Store Experience Market Research Analyst

Apple - Austin, TX

Full-time - Mid Level

Austin, TX

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Market Research Analyst role at Apple involves providing actionable, customer-centric insights and recommendations to enhance the customer experience in Apple Retail Stores. This position is part of the Customer Insights team, focusing on analyzing data from customer experience tracking surveys and collaborating with various stakeholders to inform strategic business decisions. The analyst will craft reports and present findings to diverse audiences, driving improvements in customer engagement and satisfaction.

Responsibilities

• Collaborate closely with business partners, stakeholders, and leaders to understand their information needs for business decisions.
• Determine and execute analytical plans to provide actionable insights from Apple Retail Stores NPS surveys.
• Craft clear and compelling reports that convey insights effectively to the audience.
• Present insights tailored to various audiences, including executives and functional leads, using multiple communication methods.

Requirements

• Prior experience working in an Apple Retail Store as a Senior Manager+ or 5+ years of Market Research Analyst experience in the Retail industry.
• Track record of driving business growth through data analysis.
• Experience managing multiple projects.
• Proficient in Excel for analyzing quantitative and qualitative data, and Keynote for creating presentations.

Nice-to-haves

• Proficient with Tableau for analysis and data visualization, or willingness to learn.
• Experience with SQL and R or Python for querying databases, with a willingness to learn if not proficient.
• Passionate about using customer experience and NPS data to influence others.
• Foreign language proficiency in one or more languages besides English.
• Experience in the international retail and technology sector.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities