WTY & COST REC PROG MGR

Dassault Falcon - Little Ferry, NJ

Full-time - Mid Level

Little Ferry, NJ

Support Activities for Transportation

About the position

Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family's health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us!

Responsibilities

• Oversee the warranty programs' claim process (customer and vendor facing)
• Identify process improvements
• Develop procedures and work instructions
• Create and implement strategies to maximize cost recovery from suppliers or other third parties
• Identify warranty-related cost recovery opportunities and help train warranty and material administrators on how to secure reimbursements
• Work closely with the Material group to help them ensure vendor's accountability for warranty-related costs due to parts defects or quality issues
• Implement process feedback loops with quality assurance and engineering teams to address parts' issues that contribute to warranty claims
• Build and maintain a strong relationship with all stakeholders, focusing on collaborative improvement efforts
• Partner with customer service teams to ensure a positive customer experience and smooth claim process
• Analyze warranty claims data to identify trends, root causes and recurring parts' issues
• Set up detailed reports and dashboards for senior leadership, highlighting claims performance, recovery rates and opportunities for cost reduction
• Work closely with cross functional stakeholders (Material, Spares Warranty and Finance groups) to forecast warranty related expenses and mitigate risks
• Compile training materials and provide appropriate training and support to cross-functional teams on warranty policies, cost recovery practices and tools
• Assist Business Development team with AI-assisted claim adjudication projects
• Provide general administrative support to the warranty team as needed, for example updating databases
• Conduct market research on claim administration best practices
• Participate in special projects or cross-functional initiatives
• Back-up support for other team members within department during absences
• Provide assistance with internal audits

Requirements

• Bachelor's degree in Business, Finance, Supply Chain Management or related field
• Five years of experience in warranty management, cost recovery, supply chain or related field
• Strong negotiation and contract management skills
• Proven analytical abilities and experience with data-driven decision making
• Proficiency in Microsoft Excel and experience with SAP
• Excellent communication and problem-solving skills
• Ability to work well with others with little direct supervision

Nice-to-haves

• Master's Degree
• Previous experience in aerospace industry
• Knowledge of process improvement methodologies
• Familiarity with warranty-related legal and regulatory requirements

Benefits

• Competitive pay
• Quality benefits
• Programs that support career advancement and personal development