WW Channel Sales - AI/ML Program Manager

$133,900 - $201,300/Yr

Apple - Cupertino, CA

Full-time - Mid Level

Cupertino, CA

Computer and Electronic Product Manufacturing

About the position

The Program Manager will lead the development and implementation of a project delivery framework for Apple's Next Generation AI/ML programs, focusing on enhancing customer experience and sales for channel partners. This role requires collaboration with various cross-functional teams and a strong understanding of operational processes within the CSO organization. The successful candidate will be responsible for managing geo-facing operations projects, ensuring effective communication and training, and providing leadership with insights on program progress and challenges.

Responsibilities

• Lead the development and implementation of a project delivery framework for CSO's Next Generation AI/ML programs.
• Develop a deep understanding of CSO processes and operational understanding of CSO Programs.
• Lead end-to-end engagement plans for Channel Next Generation AI/ML Programs, engaging cross-functionally with the CSO Product team, CSO Programs team, and Geo teams.
• Manage all geo-facing operations projects, setting priorities with measurable objectives, and monitor and report on process, progress, and results.
• Establish a scalable support model with geos, measuring program health through ticket volumes and feedback loops.
• Lead the rollout strategy and co-develop RTM, partner, and POS expansion proposals with geo leads.
• Partner closely with the Consumer Sales Enablement team on staff training and communications plans, delivering training sessions and driving staff engagement.
• Ensure leadership and key partners have consistent access to and understanding of progress, roadblocks, and reporting against key turning points and goals.

Requirements

• Typically requires 8+ years of experience leading end-to-end projects related to retail staffing, training, engagement, and/or digital solutions programs.
• Mastery in partner engagement and communications across leadership and partner teams.
• Experience in different modalities of training/engagement content delivery, including virtual, in-person, and digital.
• Experience designing and bringing programs to market from strategies to requirements, sell-in, and execution.
• Solid track record of meeting deadlines in a fast-paced environment.

Nice-to-haves

• 3+ years of experience working in a geo highly preferred.
• The highest level of ethics, values, integrity, and trust.
• MS or equivalent experience preferred.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Discretionary bonuses or commission payments
• Relocation assistance