WW Salesforce Analyst & Admin - Partner Portal

$111,400 - $167,100/Yr

Apple - Cupertino, CA

Full-time - Mid Level

Cupertino, CA

Computer and Electronic Product Manufacturing

About the position

As a Worldwide Salesforce Business Analyst and Admin at Apple, you will play a crucial role in implementing strategies and processes that enhance sales operations and customer experience. This position involves collaborating with global management teams to understand business needs, proposing innovative solutions, and managing the Salesforce application to drive significant value for the organization. You will be responsible for ensuring the successful adoption of new processes and tools, while also focusing on data integrity and compliance within the Partner Portal application.

Responsibilities

• Understand the strategy and changing needs of the business through workshop facilitation and roadmap development.
• Recommend and develop solutions that connect the dots in the bigger picture while being detail-oriented.
• Propose scalable solutions that are flexible and maintainable beyond initial requests from business partners.
• Set measurable success criteria and track results against these criteria.
• Adopt a standardized development lifecycle methodology for all projects, from mobilization to implementation.
• Support key business processes related to the Partner Portal application, ensuring data integrity and compliance.
• Manage the Salesforce application, defining, designing, and configuring enhancements that bridge the gap between Salesforce functionalities and business processes.
• Design and implement reports, dashboards, and alerts that deliver business insights.
• Manage User Acceptance Testing (UAT) with end users, including writing scripts and securing user acceptance sign-offs.
• Prepare the business for change and adoption of new processes.

Requirements

• 5+ years of experience as an analyst, admin, and/or architect leading Salesforce implementations and/or multi-country digital transformation projects for Partner Portal.
• Deep expertise in Salesforce Platform functionality and Partner Portal, including configuration, customization, and integrations with external systems.
• Experience in SDLC project management and analysis, including scoping, timeline management, documenting use cases, process flows, requirements, UAT, and change management.
• Experience working on multi-release projects following the Agile methodology.
• Bachelor's degree or equivalent experience required.
• At least one certification required: Certified Salesforce Platform App Builder, Certified Salesforce Sales Cloud Consultant, or Certified Salesforce Advanced Administrator.

Nice-to-haves

• One or more of the following certifications: Certified Salesforce Application Architect, Certified System Architect, Certified Data Architect, or Certified Sharing and Visibility Architect.
• Strong knowledge of Enterprise Channel and Partner Portal sales.
• Excellent collaboration and relationship-building skills.
• Outstanding communication and presentation skills with the ability to establish trust and influence across various partners.
• Experience collaborating on global projects with a geographically dispersed team.
• Excellent organization skills with a strategic and tactical planning inclination.
• Passion for problem-solving and overcoming business challenges in partnership with others.
• Master's Degree or equivalent experience is a plus.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Discretionary bonuses or commission payments
• Relocation assistance
• Participation in Apple's discretionary employee stock programs, including restricted stock unit awards and Employee Stock Purchase Plan.