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Lowe's Companiesposted 3 months ago
Full-time • Mid Level
Ellenton, FL
10,001+ employees
Building Material and Garden Equipment and Supplies Dealers
About the position
As a Market Delivery Supervisor, you'll be the driving force behind the seamless operation of our delivery services, leading a team that ensures our customers receive exceptional service. By managing the productivity of our local Lowe's associates, you directly affect the efficiency of our supply chain. From managing daily tasks to surpassing major milestones, every delivery you oversee will reflect our commitment to our customers and communities.
Responsibilities
- Manage a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements.
- Interview, hire, and train associates on Home Delivery processes and systems.
- Motivate and manage associates daily, creating and promoting daily schedules.
- Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences.
- Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers for world-class experiences.
- Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
- Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
- Interact with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
- Demonstrate effective problem-solving, change leadership, and team orientation skills.
- Communicate Delivery successes, opportunities, and recommended solutions regularly to improve experiences.
- Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to In-Home Customer Delivery experiences.
- Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.
Requirements
- 5 Years of supply chain leadership experience and high school diploma or GED
Nice-to-haves
- 2 years of supply chain leadership experience
- Bachelor's Degree in Operations, Supply Chain, or related field
Benefits
- Paid time off for vacations, holidays and sick time
- Access to top-tier medical, dental and vision insurance
- Bonuses and comprehensive benefits designed to help shape your future
