Xfinity Retail - Assistant Store Manager (Hermitage, TN)

Comcast - Nashville, TN

Full-time - Mid Level

Nashville, TN

10,001+ employees

Broadcasting and Content Providers

About the position

The Assistant Store Manager at Xfinity Retail is responsible for overseeing daily operations at the store, ensuring a best-in-class experience for both customers and the retail sales team. This role involves providing leadership, coaching, and motivation to the team, while also maintaining a performance-based culture. The Assistant Store Manager collaborates with other leaders to meet operational goals and ensures that the store environment aligns with branding standards and inventory requirements.

Responsibilities

• Achieves all sales and service metrics through daily supervision and coaching of the retail sales team.
• Proactively coaches and develops the store team to perform their responsibilities at a high level.
• Provides onboarding support and feedback to new hires to ensure they are on track with their training.
• Ensures the store environment follows published planograms and branding standards.
• Oversees daily sales floor responsibilities, including staffing, scheduling, and customer escalations.
• Drives operational consistency with a focus on back of house standards and showroom processes.
• Evaluates current processes for improvement and innovation.
• Leads store inventory cycle counts and ensures compliance with requirements.
• Reviews store reports for improvement opportunities in sales, inventory, and productivity.
• Coaches team members on product positioning with customers.
• Ensures high levels of courtesy and professionalism in customer interactions.
• Stays current on products, industry trends, and competitive landscape.
• Administers cash handling policies and procedures.
• Monitors customer feedback and takes action to improve the store experience.

Requirements

• Bachelor's degree preferred, or a combination of coursework and experience.
• 5-7 years of relevant work experience in retail or sales management.
• Strong leadership and coaching skills.
• Advanced knowledge of company products and services.
• Ability to manage inventory effectively and ensure compliance with standards.

Nice-to-haves

• Experience in a retail environment with a focus on sales and customer service.
• Familiarity with performance management and coaching techniques.

Benefits

• Signing bonus of $1,500 paid in two installments after 90 and 180 days of employment.
• Comprehensive health insurance options.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off and holidays.
• Employee discounts on products and services.