Xfinity Retail - Assistant Store Manager (Hermitage, TN)

Comcast - Nashville, TN

Full-time - Mid Level

Nashville, TN

11-50 employees

Broadcasting and Content Providers

About the position

The Assistant Store Manager at Xfinity Retail is responsible for overseeing daily operations at the Hermitage location, ensuring a best-in-class experience for both customers and the store team. This role involves providing leadership, coaching, and motivation to the retail sales team to achieve sales goals and maintain a performance-based culture. The Assistant Store Manager collaborates with other leaders to ensure operational efficiency and adherence to branding standards while managing inventory and customer engagement effectively.

Responsibilities

• Achieves all sales and service metrics through daily supervision and coaching of the retail sales team.
• Proactively coaches and develops store team members to perform their responsibilities at a high level.
• Provides onboarding support and feedback to new hires to ensure they are on track with their training curriculum.
• Ensures the store environment follows published planograms and branding standards, with all customer demos functional.
• Oversees daily sales floor responsibilities, including staffing, scheduling, and resolution of customer escalations.
• Drives operational consistency with a focus on back of house standards and showroom floor processes.
• Leads store inventory cycle counts and ensures compliance with inventory management requirements.
• Reviews store reports to identify improvement opportunities in sales, inventory, and productivity.
• Coaches team members on product positioning and customer engagement.
• Ensures customers are treated with the highest levels of courtesy and professionalism.
• Stays current on products, services, and industry trends to reinforce findings with the team.
• Administers cash handling policies and procedures.
• Monitors customer feedback and takes action to improve the store experience.
• Builds collaborative relationships with market and region stakeholders.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 5-7 years of relative work experience in retail or a similar field.
• Strong coaching and leadership skills to develop team members.
• Advanced knowledge of sales processes and customer engagement best practices.

Nice-to-haves

• Experience in retail management or supervisory roles.
• Familiarity with inventory management systems and procedures.

Benefits

• Signing bonus of $1,500 paid in two installments after 90 and 180 days of employment.
• Comprehensive health insurance options.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off and holidays.
• Employee discounts on products and services.