Xfinity Retail Assistant Store Manager (Olive Branch, MS)

Comcast - Olive Branch, MS

Full-time - Mid Level

Olive Branch, MS

Broadcasting and Content Providers

About the position

The Xfinity Retail Assistant Store Manager is responsible for overseeing the daily operations of a retail location, ensuring a best-in-class experience for both the store team and customers. This role involves providing leadership, coaching, and motivation to the retail sales team to achieve sales goals and maintain a performance-based culture. The Assistant Store Manager collaborates with other leaders to ensure operational efficiency and adherence to branding standards while managing inventory and customer engagement effectively.

Responsibilities

• Achieves all sales and service metrics through daily supervision and coaching of the retail sales team.
• Proactively coaches and develops store team members to perform their responsibilities at a high level.
• Provides onboarding support and feedback to new hires to ensure exceptional customer experience.
• Ensures store environment follows published planograms and branding standards, with fully functional customer demos.
• Oversees daily sales floor responsibilities, including staffing, scheduling, and resolution of customer escalations.
• Drives operational consistency with a focus on back of house standards and showroom processes.
• Evaluates processes for improvement and innovation, particularly in inventory management.
• Leads store inventory cycle counts and ensures compliance with requirements.
• Reviews store reports for improvement opportunities in sales, inventory, and productivity.
• Coaches team members on product positioning and customer engagement.
• Administers cash handling policies and procedures.
• Monitors customer feedback and takes action to improve store experience.
• Builds collaborative relationships with market and region stakeholders.

Requirements

• Mid-level experience in retail management or sales.
• Strong organizational skills and ability to manage multiple tasks effectively.
• Advanced knowledge of company products and services.
• Experience in coaching and developing team members.
• Ability to lift up to 25 pounds and stand/move about the store constantly.

Nice-to-haves

• Experience in managing sales teams.
• Familiarity with mobile telephone products and services.

Benefits

• Signing bonus of $1,500 paid in two installments after 90 and 180 days of employment.
• Comprehensive health insurance options.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Employee discounts on products and services.