Xfinity Retail Assistant Store Manager

Comcast - Springfield, IL

Full-time - Mid Level

Springfield, IL

Broadcasting and Content Providers

About the position

The Xfinity Retail Assistant Store Manager is responsible for overseeing the daily operations of a retail location, ensuring a best-in-class experience for both the store team and customers. This role involves providing leadership, coaching, and motivation to the retail sales team to achieve sales goals and maintain a performance-based culture. The Assistant Store Manager collaborates with other leaders to ensure operational efficiency and adherence to branding standards while managing inventory and customer engagement effectively.

Responsibilities

• Achieves all sales and service metrics through daily supervision and performance management of the retail sales team.
• Proactively coaches and develops store teams to perform their responsibilities at a high level.
• Provides onboarding support and feedback to new hires to ensure they are on track with their training curriculum.
• Ensures store environment follows published planograms and branding standards, with all customer demos functional.
• Coordinates daily sales floor responsibilities, including staffing, scheduling, and resolution of customer issues.
• Drives operational consistency with a focus on back-of-house standards and showroom floor processes.
• Evaluates current processes for improvement and innovation opportunities.
• Leads store inventory cycle counts ensuring compliance with requirements.
• Reviews store reports for improvement opportunities in sales, inventory, and efficiency.
• Coaches team members on product positioning with customers.
• Ensures high levels of courtesy and integrity in customer interactions.
• Stays current on products, services, and industry trends to reinforce findings with the team.
• Coordinates cash handling policies and procedures.
• Demonstrates tools to supervise customer feedback and improve store experience.

Requirements

• 5 years of sales experience
• Bachelor's degree preferred
• Strong organizational skills
• Leadership experience

Nice-to-haves

• Experience in retail store operations
• Problem-solving skills
• Strong communication skills

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Discounted services