Xfinity Retail Sales Consultant

$32,864 - $32,864/Yr

Comcast - Steamboat Springs, CO

Full-time - Entry Level

Steamboat Springs, CO

10,001+ employees

Broadcasting and Content Providers

About the position

The position involves working directly with customers in a retail environment, focusing on evaluating their product needs and providing exceptional customer service. The role requires maintaining detailed knowledge of Comcast products and services, assisting customers with account inquiries, and contributing to a positive and competitive atmosphere. The ideal candidate is a tech enthusiast who thrives in a customer-focused culture and is eager to learn and grow within the company.

Responsibilities

• Evaluate customer product needs and make appropriate recommendations.
• Provide outstanding customer service during all interactions.
• Assist customers in interpreting account statements and processing payments.
• Resolve customer issues and answer questions regarding accounts and services.
• Maintain expert-level knowledge of Comcast products and services.
• Contribute to a fun and competitive work environment.

Requirements

• High School Diploma or equivalent required.
• 2-5 years of related experience, preferably in consumer electronics or wireless retail sales.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance is required.
• Ability to lift 25-pound boxes and stand/move about the store constantly.

Nice-to-haves

• Experience in retail sales or customer service roles.
• Familiarity with digital tools and technology.

Benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services
• Discount tickets to Universal Resorts
• Paid Parental leave
• Tuition reimbursement up to $8,000
• Paid Time Off
• 401K Savings Plan with up to 6% dollar-to-dollar matching