Xfinity Retail Sales Consultant

$33,280 - $33,280/Yr

Comcast - Fresno, CA

Full-time - Entry Level

Fresno, CA

10,001+ employees

Broadcasting and Content Providers

About the position

The position involves working directly with customers in a retail environment, providing exceptional service and support while promoting Comcast products and services. The role requires evaluating customer needs, assisting with account management, and maintaining a strong understanding of technology and competitive offerings. The ideal candidate will thrive in a dynamic, customer-focused atmosphere and contribute to a positive team environment.

Responsibilities

• Evaluate customer product needs and make appropriate recommendations.
• Provide outstanding customer service during all interactions.
• Assist customers with interpreting account statements and processing payments.
• Answer customer inquiries regarding current and new services.
• Make changes to account data and upgrade service levels as needed.
• Act as a brand ambassador for Comcast/Xfinity products.
• Maintain detailed knowledge of sales products and competitive information.
• Contribute to a fun and competitive work environment.

Requirements

• High School Diploma or equivalent required.
• 2-5 years of related experience, preferably in consumer electronics or wireless retail sales.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance is required.
• Ability to carry and/or lift 25-pound boxes and stand/move about the store constantly.

Nice-to-haves

• Experience in a retail sales environment.
• Strong technical knowledge of Comcast products and services.

Benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services
• Discount tickets to Universal Resorts
• Paid Parental leave
• Tuition reimbursement up to $8,000
• Paid Time Off
• 401K Savings Plan with up to 6% dollar-to-dollar matching