Xperience Ambassador

Delta Center • Salt Lake City, UT

445d

About The Position

The Xperience Ambassador role at Delta Center is a part-time position focused on creating a safe and welcoming environment for guests during various events, including concerts and sports games. The ambassadors are responsible for ensuring guest safety, providing excellent customer service, and embodying the values of the organization. This role requires flexibility, effective communication, and a commitment to fostering a positive experience for all attendees.

Requirements

• Must be at least 18 years of age.
• Comfortable and willing to rotate through assignments, areas, and sections.
• Ability to work in all areas and sections of the center as needed.
• Ability to read, understand, and follow instructions.
• Ability to stay calm and de-escalate in emergencies or confrontational situations.
• Flexibility to work a variable schedule, including evenings, weekends, and holidays.
• Ability to communicate effectively with guests and coworkers.
• Proficient in using a computer or device with internet access for scheduling and communication purposes.
• Comfortable screening guests and employees entering the arena.
• Ability to follow verbal and written directions.
• Access to reliable transportation and observe a 5:00pm call time for most events.

Responsibilities

• Work in all ambassador positions including security screening, safety positions, ticket taking, ushers, etc.
• Understand and exemplify the vision of the department.
• Make your presence felt in your area and be a resource for guests.
• Respond to and resolve concerns while upholding safety and customer service standards.
• Observe and report any suspicious activity to supervisors or management.
• Build positive experiences for guests and staff.
• Present a professional, polished appearance as an ambassador of the brand.
• Help maintain a safe and inviting environment following NBA & NHL standards.
• Know how to get help in various situations, including emergencies and ticketing issues.
• Own the responsibility of a clean and safe work environment.
• Be respectful and contribute positively to others.
• Embrace a culture of diversity and inclusion.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: No Education Listed