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XPO
$41,808 - $41,808/Yr
XPO Logistics - Jonesboro, AR
posted about 2 months ago
Full-time - Entry Level
Jonesboro, AR
Truck Transportation
About the position
The Customer Service Representative at XPO is responsible for providing exceptional service to customers by assisting with inquiries, processing shipments, and resolving documentation errors. This role requires effective communication skills and the ability to work in a fast-paced environment, particularly during the 2nd shift hours.
Responsibilities
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing
- Process over, short, and damaged freight and related documentation for customer resolution
Requirements
- 2 years of customer service experience
- Strong computer, typing, and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights, and weekends
Nice-to-haves
- Transportation experience
- Excellent verbal and written communication skills
Benefits
- Pay starts at $20.10
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
