Yardi Affordable Specialist

Franklin Group - Virginia Beach, VA

Full-time - Mid Level

Virginia Beach, VA

Crop Production

About the position

The Yardi Affordable Specialist at Franklin Group is responsible for supporting operations and system management for critical software systems, particularly Yardi. This role requires excellent customer service skills and a strong background in Excel and Yardi, as the specialist will provide software support solutions to team members and maintain documentation of client interactions.

Responsibilities

• Provides continuous software support solutions to Franklin Group (FG) team members in a timely manner.
• Interacts with FG team members through multiple platforms including face-to-face interactions, web meetings, support ticket updates, and email/phone communications.
• Maintains clear, concise documentation of all support matters.
• Effectively documents and records all aspects of client interactions in the designated client management systems.
• Builds, manages, and maintains the help content and support ticketing system.

Requirements

• At least 3 years of experience working in the affordable housing management industry.
• At least 3 years of experience using Yardi and/or Yardi Affordable.
• Excellent interpersonal and communication skills.
• Excellent computer and internet skills/instincts, including strong proficiency in web-based applications.
• Excellent technical skills, including advanced use of Excel.
• Aptitude in customer service/client relations and a friendly disposition.
• Bachelor's degree from an accredited university in a related field preferred.