Young Adult Housing Case Manager

$41,600 - $45,760/Yr

Cocoon House - Everett, WA

Full-time - Mid Level

Everett, WA

Social Assistance

About the position

The Young Adult Housing Case Manager at Cocoon House plays a crucial role in supporting young adults aged 18-24 who are experiencing homelessness. This full-time position focuses on providing case management services to help tenants maintain their housing, develop essential life skills, and achieve their personal goals. The Case Manager will work closely with tenants to foster independence and stability, while also connecting them to necessary support services within the community.

Responsibilities

• Create a welcoming community and build relationships with tenants while maintaining appropriate boundaries.
• Assist tenants in maintaining housing, including support around following a lease and maintaining units.
• Provide client-driven case management by supporting tenants in setting and working toward goals and skill development with emphasis on independent living skills, meeting lease requirements, and building external support networks.
• Find and connect tenants to needed support services in Snohomish County to facilitate long-term stabilization, ensuring tenants are able to maintain housing stability independent of Cocoon House staff support.
• Collaborate with Second Case Manager and Residential Support Specialist to ensure that tenants are able to progress on their goals during hours Case Manager is offsite.
• Support tenants to productively address issues and disputes within the program.
• Conduct assessments of outcomes and goals at entry, during, and exit for each tenant.
• Complete all required paperwork and data entry on-time, accurately, and in compliance with internal and external database standards.
• Maintain professional boundaries with residents while providing a supportive community environment.
• Complete daily log notes to ensure consistent and clear communication between staff.
• Attend meetings as required at program, agency, and community levels.
• Maintain tenant confidentiality in all activities.
• Perform light cleaning duties in communal areas, including but limited to: vacuuming, sweeping/mopping, and trash removal.

Requirements

• High School Diploma or GED required with a minimum of one year working directly with young adults experiencing homelessness, or any combination of experience and education that support the needs of the position.
• Must be 21 years of age or older.
• Clear a background check with DCYF.
• Possess a valid Washington State driver's license, insurance and reliable transportation.
• Strong and effective communication skills allowing for open, trusting relationships with the youth served as well as other Cocoon House staff and service partners at all levels.
• Proficient in crisis intervention/de-escalation in order to provide proper care to youth and young adults who are experiencing trauma or are in crisis.
• Ability to effectively assess situations and access emergency services when appropriate.
• Committed to and experienced with youth services.
• Possess basic data recording skills and record keeping.
• Possess knowledge of street culture, adolescent development, trauma-informed care, and strengths-based approaches.
• Good organizational skills and the ability to communicate with clients, vendors, and the public.

Nice-to-haves

• Multilingual skills are preferred and will receive a pay differential.
• Experience working with marginalized communities, including LGBTQ+ individuals and people of color.

Benefits

• Paid training
• 403(b) matching
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance